Rubbish Clearance Balham Privacy Policy

This Privacy Policy explains how Rubbish Clearance Balham collects, uses, discloses and protects personal data relating to our customers and prospective customers. It applies to all individuals who live in, or request services within, the Balham area and who use, have used, or have expressed an interest in our rubbish clearance and related services.

Who We Are

Rubbish Clearance Balham is a waste removal service provider operating in the Balham area. For the purposes of applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Balham is the data controller of the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data in order to provide our services, manage our business and meet legal obligations. The categories of personal data we may collect include:

Contact details such as your full name, address in the Balham area or surrounding locations, telephone number and email address.

Service and booking details such as preferred service date and time, property access information relevant to the collection, description of waste to be removed, and any photographs or notes you choose to provide in relation to a booking or quotation.

Payment and transaction information such as payment method, partial card details provided by your payment provider, billing address, invoice records and details of services purchased. We do not store full card numbers or security codes.

Communication records such as emails, telephone call notes, messages and any feedback or complaints you send to us.

Technical and usage data relating to how you interact with our website or online booking tools, including IP address, device information, pages visited, and the time and date of your visits. This may be collected using cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form or any other communication method to request a quote, make a booking, or ask a question. We also collect data when you provide information to our staff in person at your property or during a waste collection.

In some cases we may receive data from third parties, for example from online directories or comparison platforms where you have requested to be contacted by local rubbish clearance providers, or from payment service providers who process your payments on our behalf.

Lawful Basis For Processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following legal grounds:

Contract. We process personal data where it is necessary to take steps at your request prior to entering into a contract, and to perform our contract with you. This includes providing quotations, confirming bookings, delivering rubbish clearance services and processing payments.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. Our legitimate interests include operating and improving our services, managing our relationship with customers in the Balham area, handling queries and complaints, and maintaining appropriate business records.

Legal obligations. We may process personal data where necessary to comply with legal requirements, such as tax and accounting rules, waste transfer and disposal regulations, and obligations to respond to lawful requests from public authorities.

Consent. In limited circumstances we may rely on your consent, for example for certain types of direct marketing communications or where we use optional analytics cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide rubbish clearance and related services you have requested in the Balham area, including assessing your requirements, arranging collection times, carrying out the service and confirming completion.

To communicate with you about your bookings, quotations, invoices, changes to our terms and conditions and this Privacy Policy, and to respond to your questions or complaints.

To manage our business operations, including internal record keeping, financial management, staff training, service planning and quality control.

To comply with legal and regulatory requirements, including maintaining records relating to waste handling and disposal, tax reporting and accounting.

To monitor, maintain and improve our website, online tools and customer experience, including analysing how our services are used and addressing security or performance issues.

To send you information about similar services we offer that may be of interest to you, where you have not opted out of receiving such communications and where this is permitted by law.

Data Sharing And Processors

We will not sell your personal data and we only share it when necessary for legitimate purposes described in this Privacy Policy. We may share your data with:

Service providers and data processors who act on our instructions, such as payment processors, IT support providers, cloud hosting companies, email and text message providers, and customer management system providers. These organisations are required to keep your data secure and to use it only in accordance with our instructions and applicable law.

Professional advisers including accountants, insurers and legal advisers, where necessary to obtain professional services or manage legal claims.

Regulators, public authorities or law enforcement agencies where we are required to do so by law or where disclosure is necessary to protect the rights, property or safety of our business, our customers or others.

In the event of a business sale, merger or restructuring, we may transfer relevant customer data to the new owner or successor organisation, in which case they will continue to use your data in accordance with this Privacy Policy or another policy that provides at least the same level of protection.

International Transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data and ensure it is processed in line with applicable data protection laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements. The exact retention period depends on the type of data and the context in which it was collected.

In general, we retain core customer and service records for up to seven years after the end of our relationship with you, to comply with tax and contractual limitation periods. Communications and enquiry records may be kept for a shorter or longer period depending on the nature of the correspondence and our legitimate interests in retaining it.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be used to identify you.

Security Of Your Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security procedures. While we do our best to safeguard your personal data, no system can be guaranteed to be completely secure.

Your Data Protection Rights

If you are a customer or prospective customer of Rubbish Clearance Balham in the Balham area, you have certain rights in relation to your personal data, subject to legal conditions and exemptions. These rights include:

Right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification. You can ask us to correct inaccurate data or complete incomplete data we hold about you.

Right to erasure. In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.

Right to restriction. You can ask us to restrict the processing of your data in specific situations, such as while we investigate a concern you have raised about its accuracy.

Right to data portability. In some cases you can ask us to provide your personal data in a structured, commonly used and machine readable format, and to transmit it to another controller where this is technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop sending it.

Rights related to consent. Where we rely on your consent to process data, you can withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to exercise any of your rights, you can contact Rubbish Clearance Balham using the contact details provided on our main service information channels. Please describe your request clearly and provide enough information to help us identify you and respond appropriately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will apply from the date we publish the updated version. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer in the Balham area.