Rubbish Clearance Balham Terms and Conditions

These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Balham to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, partnership or organisation requesting rubbish clearance or waste collection services.

Company, we or us means Rubbish Clearance Balham, the service provider.

Services means any rubbish clearance, waste removal, waste collection, loading, transportation, or related work carried out by the Company.

Waste means any rubbish, refuse, junk, unwanted items, garden waste, household waste, light construction waste or similar materials agreed to be removed by the Company, excluding any prohibited or hazardous materials as set out in these Terms and Conditions.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste collection services, including but not limited to the loading, removal and lawful disposal of waste from residential and commercial premises.

2.2 The exact scope of the Services will be as agreed between the Customer and the Company at the time of booking, based on the information provided by the Customer and any on-site assessment carried out by our team.

2.3 Unless specifically agreed in writing, the Services do not include dismantling of fixed structures, specialist lifting, deep cleaning, pest control, or any services requiring specialist qualifications beyond licensed waste collection.

3. Booking Process

3.1 Customers may request a booking by telephone, email or via an online enquiry. A booking is only confirmed when the Company has provided confirmation by email, text or verbally and the Customer has accepted the quoted price and date.

3.2 Any quotation provided prior to arrival at the premises is an estimate only and is based on the Customer s description of the waste, access conditions and parking availability. The final price will be confirmed on site once our team has inspected the waste to be collected.

3.3 The Customer is responsible for providing accurate information regarding the type, volume and location of the waste, access to the premises, floor levels, and any restrictions that may affect loading or parking.

3.4 The Company reserves the right to decline a booking or to refuse to carry out part or all of the Services where, in our reasonable opinion, the job presents a health and safety risk, involves prohibited waste, or where the Customer has provided materially inaccurate information.

4. Access, Parking and Customer Responsibilities

4.1 The Customer must ensure that our team has safe and reasonable access to the premises at the agreed time, including access to the waste and suitable parking for our vehicle as close as reasonably possible.

4.2 The Customer is responsible for obtaining any permits, authorisations or permissions required for parking, loading or accessing the property, including local authority parking permits where applicable.

4.3 Any parking charges, congestion charges, tolls or similar fees incurred in the course of providing the Services may be added to the final invoice, unless otherwise agreed.

4.4 The Customer must ensure that the waste is clearly identified and that any items not intended to be removed are kept separate or clearly marked.

4.5 The Customer warrants that they are the owner of the waste or are otherwise authorised by the owner to arrange for its removal and disposal.

5. Pricing and Payment

5.1 Prices are generally based on the volume, weight and type of waste to be collected, as well as access conditions and any additional labour required.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes.

5.3 The Company will confirm the final price on site before commencing the clearance. If the Customer does not agree to the revised price, the Company reserves the right to cancel the job. In such cases, a call out fee may be charged to cover attendance and any associated costs.

5.4 Payment is due immediately on completion of the Services, unless alternative payment terms have been agreed in advance in writing.

5.5 The Company accepts payment by cash, bank transfer, debit card or credit card, subject to any processing charges notified to the Customer in advance.

5.6 For commercial or account Customers, invoices are payable in full within the agreed credit terms. The Company reserves the right to charge interest on overdue amounts at the statutory rate, together with reasonable debt recovery costs.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company reasonable notice before the scheduled arrival time.

6.2 If the Customer cancels a booking less than 24 hours before the agreed time, the Company reserves the right to charge a cancellation fee to cover allocated resources and any associated costs.

6.3 If the Customer fails to provide access to the premises at the agreed time, or if the job cannot be carried out due to incorrect information provided by the Customer, the Company may charge a failed attendance or call out fee.

6.4 The Company will use reasonable endeavours to attend the Customer s premises at the agreed time, but time shall not be of the essence. In the event of delay or the need to reschedule due to traffic, weather, vehicle breakdown or other factors beyond our reasonable control, the Company will notify the Customer as soon as practicable and arrange a new time.

7. Waste Types and Prohibited Materials

7.1 The Company is a licensed waste carrier and will dispose of waste in accordance with applicable UK waste management and environmental regulations.

7.2 The Customer must inform the Company in advance of any potentially hazardous or unusual materials present in the waste.

7.3 The Company does not normally collect the following types of waste, unless agreed in advance and subject to specific arrangements and additional charges: asbestos, clinical or medical waste, chemicals or solvents, oils, fuels or other liquids, gas bottles or cylinders, paint in liquid form, tyres, large quantities of plasterboard, or any materials classified as hazardous under UK law.

7.4 If prohibited or hazardous waste is discovered during the job which was not disclosed in advance, the Company may refuse to remove it and may adjust the price or cancel the job. The Customer may be charged for time spent on site and any costs incurred.

7.5 Title in the waste transfers to the Company once it is loaded onto our vehicle, except for any items we decline to take, which remain the Customer s responsibility.

8. Environmental Compliance and Duty of Care

8.1 The Company will transport and dispose of waste using authorised facilities and in compliance with UK waste management legislation and duty of care requirements.

8.2 The Customer acknowledges their own legal duty of care to ensure that waste is transferred only to a licensed waste carrier and that it is disposed of lawfully. By engaging the Company, the Customer fulfils this duty in respect of the waste collected by the Company.

8.3 Where applicable, the Company may issue a waste transfer note or similar documentation as evidence of lawful transfer and disposal of waste.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Customer is responsible for protecting floors, walls, fixtures, fittings and personal belongings that may be at risk during the clearance, especially in tight access areas.

9.2 The Company will not be liable for: minor cosmetic damage to walls, floors, doors or fixtures arising from moving bulky items through restricted spaces where the Customer has requested removal despite our advice; pre-existing damage or defects; loss or damage arising from inaccurate information provided by the Customer; or any loss of profit, business interruption, consequential or indirect loss.

9.3 Nothing in these Terms and Conditions limits or excludes the Company s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.

9.4 Subject to the above, the total liability of the Company arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific job giving rise to the claim.

10. Complaints and Disputes

10.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion, providing full details and any supporting information.

10.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve issues through discussion and, where appropriate, reasonable remedial action.

10.3 If a dispute cannot be resolved informally, both parties agree to consider negotiation or mediation before commencing formal legal proceedings, where this is appropriate and proportionate.

11. Insurance

11.1 The Company maintains appropriate public liability insurance and, where required, employer s liability insurance in connection with the provision of the Services.

11.2 Evidence of insurance can be provided on request.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data about the Customer for the purposes of handling enquiries, providing quotations, managing bookings, performing the Services, issuing invoices, and complying with legal obligations.

12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Customer s personal data to third parties and will only share it where necessary to deliver the Services, process payments or comply with legal obligations.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to adverse weather, traffic disruption, accidents, vehicle breakdown, industrial action, civil unrest or acts of government.

13.2 In such circumstances, the Company will use reasonable efforts to notify the Customer and to perform or reschedule the Services as soon as reasonably practicable.

14. Variation of Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or communicated and will apply to bookings made after that date.

14.2 The version of the Terms and Conditions in force at the time of the Customer s booking will apply to that booking, unless otherwise agreed in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising from or in connection with these Terms and Conditions or the provision of rubbish clearance and waste collection services by the Company.

By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.